Legal
Privacy Policy
How Nordhaus Kitchen Studio collects, uses and protects the personal information you share with us.
Who we are
This policy applies to Nordhaus Kitchen Studio and to this website. You can reach us at studio@nordhauskitchen.com, by phone at (503) 555-0202, or by mail at 1420 SE Division Street, Suite 3, Portland, OR 97202.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Project photographs
We photograph completed kitchens for our portfolio. We ask for written permission before publishing any photograph of your home, we never publish your address, and you can withdraw permission at any time by contacting the studio.
Survey records
A measured survey produces drawings, dimensions and photographs of your property, including concealed services. We retain these records for the life of the warranty so that we can answer questions about what is behind a finished wall. They are never shared outside the studio without your consent.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Where we stand
If anything here is unclear, ask us before you sign it.
We would rather spend twenty minutes on the phone explaining a clause than have you find out what it meant halfway through a build.